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Draft. This page describes how CLYRO works today. Our lawyer is reviewing the wording, which will change before CLYRO takes real payments. We'll ask you to accept the reviewed terms when they are published.

Privacy notice

Last updated 15 Oct 2026

This notice explains what CLYRO collects about you, why, who it is shared with, how long it is kept, and your rights. CLYRO, of Birmingham, United Kingdom, is responsible for your data as its controller.

1. What we collect

  • Your account: your email address, your name if you give it, and your password, which we keep only as a secure hash.
  • Jobs: what you post, its photos, its postcode and address, the quotes and prices, and how the job went.
  • Messages you send through CLYRO, including voice notes, and reviews.
  • Providers: business details, the areas you cover, your verification checks and the documents you upload for them, such as insurance certificates.
  • Payments: what was paid, refunded and paid out, and when. Card and bank details go to Stripe, never to CLYRO.
  • Records we keep to run CLYRO safely: when you sign in, what you agreed to and when, and the decisions admins make on complaints, cases and chargebacks.

2. Why we use it

To provide the service you signed up for: matching jobs with providers, quotes, bookings, payments, refunds and payouts. To keep CLYRO safe and fair: checking providers, handling complaints and fraud. And where the law requires it, such as keeping financial records.

3. Who we share it with

  • Other people on CLYRO: providers who can quote see your job's details, photos and area; the provider you choose sees what they need to do the work. Customers see a provider's public profile, their checks and their reviews.
  • Stripe processes payments, refunds and payouts, and runs automatic ID checks for providers. For ID checks, Stripe keeps the photos of your ID and your selfie, and processes them in the United States. CLYRO keeps none of those images.
  • Google's Gemini API reads job photos to suggest the job's details. It does not keep them or use them to train its models.
  • postcodes.io turns postcodes into areas, for matching and maps. Maps on CLYRO are drawn with OpenStreetMap, which your browser loads directly.
  • Our service providers for file storage (Cloudflare), hosting and email, who handle data only on our instructions.

We never sell your data, and we don't use advertising or tracking cookies.

4. Your browser

CLYRO keeps you signed in, and remembers settings such as dark mode, in your browser's storage. Nothing there is used to track you.

5. How long we keep it

We keep your data while you have an account, and afterwards only as long as we need it, for example to settle a payment or a complaint, or to keep financial records the law requires. Stripe keeps ID check data for up to 7 years unless we ask it to delete it sooner. Exact periods are being set as part of our data protection review.

6. Your rights

You can ask for a copy of your data, ask us to correct or delete it, object to how we use it, or ask us to limit it. Contact us to do so. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ico.org.uk).